New measures unveiled to improve service to victims of crime

New measures to help keep victims of crime engaged in the justice process against the backdrop of delays have been unveiled by the Crown Prosecution Service.

The package, set out by Stephen Parkinson, the Director of Public Prosecutions, has a strong focus on victims of rape and serious sexual offences to recognise the devastating impact these crimes can have on victims.

All adult victims of rape and serious offences are now being offered a pre-trial meeting with the CPS ahead of trial, as well as access to a dedicated Victim Liaison Officers (VLOs) as a single point of contact to answer any questions they have. To date over 40 VLOs have been recruited and over 550 staff who will be meeting victims have received training.

It has been developed following direct input from victims of rape and serious sexual offences, meaning a more tailored service to meet their needs.

Stephen Parkinson, Director of Public Prosecutions, said: "Being a victim of crime can be life changing and delays to the system puts an even greater responsibility on us to make sure we are getting the service we give to victims right.

"I know of the dark shadow people waiting for criminal proceedings are living under - it can prevent healing and damage relationships.

"Consistent, clear communication is vital to support victims to continue with the process and help us secure justice.

"Frankly, we know we haven't been getting this right, which is why the investment in these new measures will bring significant changes and deliver the more supportive, consistent service victims deserve."

Further measures as part of the Victims Programme include:

* Piloting an improved service to all victims of crime who have their case charged by the CPS. Victims in pilot areas will receive a phone call, email or letter from the CPS to explain our charging decision, giving them the opportunity to ask any questions, to hear more about what happens next and their rights under the Victims' Code.

* Consulting directly with victims of crime through Victim Reference Groups. For example, based on victims' feedback that seeing the defendant's name in print can be re-traumatising, we no longer use the defendant's name in the opening of our letters.